Summary: ZED Airlines has selected Ink Innovation’s cloud-native Departure Control System and mobile passenger handling tools to improve resilience and maintain Haiti–Brazil family reunification services after operational disruptions in Port‑au‑Prince.

ZED Airlines, a Haiti‑based carrier operating time‑sensitive family reunification flights between Haiti and Brazil, has chosen Ink Innovation’s cloud-native Departure Control System (DCS) and mobile passenger handling solutions to modernise operations and bolster continuity.

Why the move to a cloud-native DCS matters

The agreement replaces manual procedures with Ink’s cloud-native platform and mobile tools to help ZED operate reliably in a region where fixed airport infrastructure can become inaccessible. The carrier says the change will increase operational agility and reduce dependence on permanent airport systems.

We sought a modern, agile, and resilient solution to replace manual processes. Ink’s technology allows us to function reliably in challenging environments and reduces our reliance on fixed infrastructure, which is critical for our mission to connect the Haitian diaspora.

The carrier temporarily suspended operations at its main hub in Port‑au‑Prince in late January 2026 after security incidents and quickly adopted a hub‑bypass strategy, moving primary activity to Cap‑Haïtien (CAP) to preserve service continuity for passengers enrolled in reunification programmes.

New capabilities introduced

  • Ink Touch mobile DCS to enable rapid check-in and passenger processing without fixed infrastructure
  • Mobile agent tools for flexible passenger handling at remote or temporary locations
  • Automated load control for weight and balance across Embraer, Boeing and Airbus aircraft
  • Improved data collection to meet international safety and compliance requirements

The hardware‑light nature of Ink’s solution is intended to let ZED relocate check‑in and other passenger services quickly — a capability the airline identified as essential when Port‑au‑Prince’s facilities were unavailable.

Operational flexibility in practice

Ink Innovation says the combined desktop and mobile DCS gives airlines the freedom to operate outside conventional terminal setups, a key advantage in unstable environments or when rapid redeployment is needed.

By providing ZED Airlines with both desktop and mobile DCS, Ink is giving the airline operational freedom. When traditional airport infrastructure in Port‑au‑Prince became inaccessible, the flexibility of Ink’s mobile solution was identified as a key factor in allowing the airline to maintain its mission of connecting families safely.

The platform’s automated load control and enhanced data flows are designed to support ZED’s mixed fleet operations and to improve compliance with international safety standards while processing time‑sensitive passengers.

Airport staff using mobile check-in tools to process passengers at a regional Haitian airport
Ink Innovation's mobile DCS enables passenger processing in locations with limited fixed infrastructure

Rollout plan and network coverage

  • Haiti: Cap‑Haïtien (CAP), Jacmel (JAK), Jérémie (JEE), Les Cayes (CYA)
  • International hubs: Medellín (MDE), São Paulo/Viracopos (VCP), Montreal (YUL), New York/JFK (JFK), Orlando (MCO), Fort Lauderdale (FLL), Havana (HAV)

Implementation started in February 2026 and will cover ZED’s Haitian domestic points as well as key international gateways as the carrier expands services to the United States and Canada.

What this means for travellers and the industry

For passengers involved in the Haiti–Brazil family reunification programme, the deployment aims to reduce disruptions by enabling faster, more flexible processing at alternate airports. For the aviation sector, the deal underscores how lightweight, cloud-based systems can help small and regional carriers maintain operations amid security or infrastructure challenges.

So what? The partnership shows a practical use of mobile DCS technology: travellers benefit from continued service and faster processing, while airlines gain resilience and operational flexibility in unstable environments.