Shangri‑La The Marina, Cairns has adopted Shiji’s Infrasys POS to streamline operations and personalise guest service; the cloud-based system improves ordering, mobility and reporting.
Summary: Shangri‑La The Marina, Cairns has implemented Shiji’s cloud-based Infrasys POS to speed up ordering, enable mobile service across outlets, provide real-time menu and pricing updates, and centralise guest preference data.
Shangri‑La The Marina, Cairns, the hotel overlooking Trinity Inlet and the Coral Sea, has introduced Shiji’s Infrasys POS, a cloud-based point-of-sale platform. The system is designed to sharpen operational efficiency across the property while supporting the personalised service expected at a five-star waterfront hotel.
Technology Elevates Service at Shangri‑La The Marina, Cairns
Situated between the Cairns Esplanade and the marina, and serving as a gateway for visitors bound for the Great Barrier Reef, Shangri‑La The Marina caters to leisure and adventure travellers. In this setting, the hotel has adopted Infrasys POS to keep its service delivery aligned with luxury expectations while improving speed and consistency across dining and beverage outlets.
The Power of Shiji’s Cloud-Based Infrasys POS
The cloud-native Infrasys POS has been integrated to improve ordering workflows and shorten service times. By enabling faster communication and transaction processing, the platform helps reduce wait times and ensures that menu and price updates propagate in real time across all food and beverage points at the hotel.
- Cloud-based ordering and faster transaction processing
- Real-time menu and pricing updates across outlets
- Mobile-enabled service for staff across venues
- Centralised reporting to capture guest preferences
- Consistent service for poolside, in-room and restaurant orders
Mobility is a key benefit: service teams can use mobile devices to take and send orders from poolside, The Backyard Restaurant, in-room dining and other locations, improving responsiveness and the guest experience regardless of where guests are on the property.
Operational Efficiency Meets Guest Personalisation
Beyond speed, Infrasys POS centralises reporting so staff can track guest preferences and tailor service accordingly. That connectivity helps the hotel present a coherent experience across departments, from front-of-house to kitchen and room service.
Golden Whitehead, the General Manager at Shangri‑La The Marina, Cairns, says the Infrasys POS system has allowed the team to focus on providing genuine hospitality. The integration supports a more cohesive operation so staff can spend more time on guest-facing service and less on manual coordination.
Enhancing the Local Dining Experience
The hotel’s signature Backyard Restaurant, which looks out over the marina and surrounding mountains, benefits from the system’s ability to capture orders and preferences while showcasing regional Tropical North Queensland cuisine. The POS integration supports both relaxed dining and more formal events with the same level of service accuracy.
- Casual waterfront dining at The Backyard Restaurant
- Poolside service with mobile ordering
- In-room dining with accurate menu and billing information
Looking Ahead: A Seamless, Tech-Forward Guest Journey
Adopting Shiji’s Infrasys POS is part of Shangri‑La The Marina’s wider effort to modernise service delivery while preserving its luxury standards. As guest expectations shift toward faster, personalised and consistent experiences, cloud POS platforms offer hotels a practical route to meet those demands across multiple outlets.
Why this matters: For travellers, the hotel’s move to Infrasys POS should translate into quicker service, up-to-date menu and pricing information, and staff who can better remember and act on preferences. For the hospitality industry, Shangri‑La The Marina’s implementation demonstrates how cloud POS systems can drive operational consistency and free teams to focus on delivering personalised guest experiences.
Sources
