Summary: Amadeus acquires SkyLink to scale AI in travel — the purchase brings SkyLink’s conversational automation and orchestration engine into Amadeus’ global platform to speed corporate bookings, support Travel Management Companies and extend AI-driven services across airlines, airports and hotels.

Amadeus has acquired SkyLink as part of a push to move artificial intelligence from pilot projects to broad, operational deployment across the travel industry. The deal brings an AI-first New York company into Amadeus’ global technology footprint to deliver scalable conversational and automation capabilities for bookings and servicing.

Why Amadeus bought SkyLink: accelerating conversational AI

SkyLink, founded to improve the corporate travel experience, focuses on orchestration and conversational automation. Amadeus says integrating SkyLink’s technology will make it possible to offer real, measurable AI use cases at scale — turning conversational interactions into fast, automated booking and servicing for travellers and companies.

Atyab Bhatti, CEO & Co-Founder, SkyLink, said:

“Combining our AI-native technology with Amadeus’ scale and industry reach will allow us to deploy our technology faster and bring powerful new capabilities that benefit travelers and companies across the travel industry. It’s a pivotal time to deliver concrete AI solutions and, now with Amadeus, we can accelerate the next phase of travel innovation”.

What SkyLink brings: architecture, orchestration and live bookings

SkyLink has developed a proprietary AI architecture and a multilayer orchestration engine that plugs into chat platforms. The setup lets travellers book and manage flights and hotels conversationally in seconds, while businesses gain cost savings and free up employee time for higher-value tasks.

  • Headquartered in New York with a strong US reputation
  • Specialises in orchestration and conversational automation
  • Uses an AI-native framework and multilayer orchestration engine
  • Tens of thousands of bookings already completed in live operational environments
Developers working on conversational AI tools for travel bookings — Amadeus integrates SkyLink technology
SkyLink’s conversational automation is intended to speed bookings and servicing across Amadeus’ travel ecosystem

Immediate gains for corporate travel and TMCs

Amadeus says a primary, near-term advantage is for Travel Management Companies (TMCs). SkyLink’s capabilities match evolving TMC needs and strengthen Amadeus’ corporate travel offering, particularly across its established North American customer base. Over time the company intends to expand conversational layers to airlines, airports and hospitality providers.

Luis Maroto, President and CEO, Amadeus, said:

“Amadeus is the embedded and neutral execution layer for travel; built on three pillars: our global scale, the power of our integrated and deeply connected business logic, and our status as a trusted system of record in the industry since 1987. These pillars enable us to apply AI-driven capabilities consistently across airlines, airports, hotels, travel sellers and the wider travel ecosystem. Our technology is deeply integrated across the travel industry, connecting systems and workflows developed over decades. It combines industrial-grade reliability, operational resilience, and data-driven insight that enable us to deploy AI in real-world production environments globally. Together, these pillars reinforce Amadeus’ role as the trusted technology partner enabling innovation at scale and allowing AI to augment and reinforce the travel experience.”

Extending capabilities responsibly across the ecosystem

Amadeus plans to layer SkyLink’s conversational AI across its product portfolio so travel providers can deploy AI companions that support travellers before, during and after journeys. The company highlights that this expansion is governed by an AI ethics framework and will prioritise secure, scalable developer interfaces that meet real operational needs.

Amadeus already operates in more than 190 markets and processes billions of search requests and millions of travel transactions each day, giving SkyLink’s AI-native framework a global platform for industrial-scale deployment.

Key takeaways for travel businesses and travellers

  • Corporate bookings could become faster and more automated through conversational interfaces.
  • TMCs, especially in North America, may gain enhanced servicing tools and efficiency.
  • Airlines, airports and hotels could see expanded AI support for customer interactions.
  • Amadeus’ global scale aims to move AI from pilots to broad production use while following an ethics framework.

Why this matters: The acquisition signals a shift in travel technology — vendors are moving from experimentation to operational AI that directly affects booking speed, customer servicing and operational costs. For travellers, that could mean faster self-service and more personalised assistance; for travel companies, it means new tools to automate routine work and focus resources on higher-value service.